Strategic Plan 2009 - 2012
Introduction
In the winter of 2008 Family Service Toronto (FST) embarked on an energizing process to renew its vision, mission and values as well as establish new strategic directions to guide the organization’s work over the next three to four years. Our goal was create an inspirational plan for the future through an inclusive process. Opportunities for meaningful dialogue and input were created that involved more than 150 individuals representing community partners, funders, staff and board in grappling with how the City of Toronto is changing and how FST can best respond to address existing and emerging needs.
Using an Appreciative Inquiry methodology, FST contemplated the very best of the organization’s work and built on this to create our collective vision for the future. We challenged ourselves to think beyond existing structures and processes to imagine how together we could make a deep impact on the lives of our clients and in the city’s neighbourhoods.
This report documents the new strategic plan and the process used to generate it. The new vision, mission and values will ground our work. The new strategic directions challenge us to excel and innovate in service delivery and in operations, in advocacy on behalf of our clients and for the community-social services sector, in building inclusive communities.
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Church St., Toronto ON M6C 1L9