Programs & Services > Service Access
Family Service Toronto Service Access Unit (SAU)
416-595-9618
sau@familyservicetoronto.org
SAU works mostly by telephone. To arrange for counselling call 416-595-9618 between 9:00 a.m.- 6:00 p.m. Monday to Thursday and 9:00 a.m.- 5:00 p.m. on Fridays.
Our mission:
"Callers welcomed and enabled to make informed service choices "
We are committed to anti-oppression, accessiblity and equity of services. All our offices are wheelchair accessible. At our Church location, the wheelchair access entrance is off McCaul Street.
TTY for Violence Against Women program access: 416.751.0635
The SAU provides a single access point to Family Service Toronto's individual, couple and family services. These include:
- The Counselling Service
- The David Kelley Lesbian and Gay Community Counselling Program
- The David Kelley HIV/AIDS Community Counselling Program
- The Families in Transition Program
- The Seniors and Caregivers Support Services
- The Next Steps (Partner Abuse Response Program)
- The Violence Against Women Program
The SAU helps people choose and connect to the service that best meets their needs within the Toronto area. Our first priority is what is best for the caller. We exchange information with people looking for services so that we can fully understand their needs and choices and so that they can make informed service decisions.
Callers are sometimes clearer about the problem than the solution. Our questions are designed to help callers find solutions and our trained SAU staff are able to offer alternatives if Family Service Toronto isn’t the right fit. This information and referral services provided are an important part of what we offer.
If you are not able to reach us during business hours,
please leave a message with specific instructions on how to contact
you. We will respond promptly to your request.
Additional information:
If you would like additional information about our services, feel free to e-mail your request sau@familyservicetoronto.org
