What to expect when calling for an appointment

First you call Service Access at 416-595-9618 to speak with an Intake staff worker and request an appointment at one of our main locations: 355 Church St. or 747 Warden Ave.

Alternate locations are available by arrangement at Victoria Village Hub (at the intersection of Victoria Park and Eglinton Ave.), 700 Lawrence (Lawrence Square Mall) and the Centre for Spanish Speaking People (at Wilson and Jane). Home and/or community visits can be arranged by exception.

You will be asked to provide your personal information and you may be put on a waiting list for service. When a time slot becomes available, your counsellor will call you.

For your first counselling session you will be asked to fill the paperwork required for Seniors Counselling at FST.

You will need to do the following:
- Verify that your personal information is correct and complete
- Sign an acknowledgement form to verify that you understand your rights and responsibilities as a client
- Review a fee contract which outlines your fee based on annual household income
- Read a letter explaining the evaluation/feedback process that we use with all clients.
At the start of the session your Counsellor will give you a form for you to rate how you have been doing in 4 areas of your life.

Share your concerns with the counsellor to help them understand your counselling needs and to work collaboratively to develop your counselling goals.

At the end of the session you will be asked to complete 4 questions on a Session Rating Scale (SRS) to give feedback to the Counsellor about your counselling experience.

Relationship (did you feel heard, understood and respected)
Goals and Topics (did you work or talk about what you wanted to work and talk about)
Approach and Method (was the therapist’s approach a good fit for you)
Overall (was the session right for you or was something missing

The Counsellor will book another session with you according to your needs and their availability.

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