FST Mission, Vision and Values
Family Service Toronto (FST) helps people face a wide variety of life challenges. For over 90 years, we have been assisting families and individuals through counselling, community development, advocacy and public education programs. Our services are available to everyone who lives or works in Toronto.
Our mission:
FST strengthens individuals, families and communities through counselling, education, social action, advocacy and community development and works with partners to build a vibrant community social services sector.
Our vision:
Family Service Toronto envisions a City of Toronto where:
- people live with dignity in thriving neighbourhoods and inclusive communities which are free of violence
- public policy is grounded in social and economic justice
- programs and services are accessible to all, especially to those who face barriers
- individuals and families navigate life transitions successfully and enjoy effective personal relationships.
Our values:
We are committed to:
- deepening our understanding of diversity and acting on this knowledge
- grounding our work in the lived experience of clients and the community
- ensuring access and equity in all of our endeavours
- using an inclusive definition of family (i.e., a family consists of two or more people, whether living together or apart, related by blood, marriage, adoption or commitment to care for one another)
- pursuing quality, excellence and innovation
- improving through reflection, evaluation and research
- acting with integrity and fairness
- working collaboratively
- creating opportunities for individual and organizational learning
- maintaining transparency in our relationships and communications
- holding ourselves accountable for achieving our mission and living our values
- celebrating successes.
Our Equity and Inclusion Policy
FST is committed to a policy of equity and inclusion. We strive to ensure that there is no discrimination on the basis of ethnicity, language, race, age, ability, gender, sexual orientation, income, political or religious affiliation in all aspects of our operation and at all levels of the agency.
Download FST Equity and Inclusion policy (PDF
format).
Whom we serve:
We serve families, individuals and communities living in the City of Toronto, and especially those who are marginalized and disadvantaged and who lack access to family support services due to barriers such as income or discrimination based on ethnicity, language, race, age, ability, gender, sexual orientation, political or religious affiliation.
Family Service Toronto Charitable Registration Number: 10737 6063 RR0001
