Our vision, mission and values

Our vision
Family Service Toronto envisions a City of Toronto where:
• people live with dignity in thriving neighbourhoods
and inclusive communities which are free of
violence
• public policy is grounded in social and economic
justice
• programs and services are accessible to all,
especially to those who face barriers
• individuals and families navigate life transitions
successfully and enjoy effective personal
relationships.
Our mission
FST strengthens individuals, families and communities through counselling, education, social action, advocacy and community development and works with partners to build a vibrant community and social services sector.
Our values
We are committed to:
• deepening our understanding of diversity and
acting on this knowledge
• grounding our work in the lived experience of clients and the community
• ensuring access and equity in all of our endeavours
• using an inclusive definition of family (i.e., a family consists of two or more people, whether living together or apart, related by blood, marriage, adoption or commitment to care for one another)
• pursuing quality, excellence and innovation
• improving through reflection, evaluation and research
• acting with integrity and fairness
• working collaboratively
• creating opportunities for individual and organizational learning
• maintaining transparency in our relationships and communications
• holding ourselves accountable for achieving our mission and living our values
• celebrating our successes!
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