Brief History of Family Service Toronto

FST Archives: Undated photo of Neighbourhood Workers Association central office (early 1920s)
FST archives: NWA's first Executive Director, Frank Stapleford and first President of the Board, Peter Bryce.
More than 90 Years of Service
Family Service Toronto started as the Neighbourhood Workers Association (NWA) in 1914 when a group of volunteers came together to address the growing levels of poverty faced by many families in the city. In 1962, NWA changed its name to "Family Service Association of Metropolitan Toronto". In 2008 the name is changed again to Family Service Toronto.
Originally, NWA served as an umbrella organization, bringing together churches and other charitable organizations to coordinate the provision of relief to families in need. The association was instrumental in organizing relief during the influenza epidemic in 1918 and the Great Depression during the 1930s. NWA's constitution charged the agency with the responsibility to acquire “information regarding the social needs of the community” and promote “the means to meet those needs.”
Today, FST provides more counselling and community building services than relief, but we are still here for Toronto's most vulnerable citizens. While our organizational structure and nature of our work has evolved over time, our core values haven't.
| Year | Events and Developments |
|---|---|
1914 |
Central Council of Neighbourhood Workers Association founded. |
1918 |
Frank N. Stapleford becomes the association's first executive director. |
1920 |
The Association is incorporated as a corporation on May 12, 1920 under the name "The Neighborhood Workers Association of Toronto". The Central Office opens at 189 Church Street . |
1922 |
Bolton Camp founded as Fresh Air Camp for mothers with small children, boys and girls from low income families. |
1946 |
Illahee Camp founded in Cobourg for children with medical handicaps. |
1947 |
Illahee begins programming for low-income senior citizens. |
1952 |
Frank Stapleford resigns as executive director. The Association becomes one of the funding member agencies of today's United Way |
1960 |
A Board/Staff Committee on Social Action is created. |
1962 |
Name changed to "Family Service Association of Metropolitan Toronto". |
1967 |
FSA merges with North York and Weston Family Service to create one metro-wide service. |
1968-71 |
Bolton Camp rebuilt, partial usage as Bolton Conference Centre. |
1978 |
Employee Assistance Program established; becomes full division in 1985. |
1979 |
Illahee Camp moves to Drag Lake and is renamed Illahee Northwoods Camp. |
1981 |
Senior Support Services is established to provide practical counselling to the aging and their families. Domestic Response Team is established to work with police to respond to after-hours domestic violence calls. |
1984 |
Ruth Atkinson Hindmarsh Family Life Lodge opens at Bolton Conference Centre. |
1985 |
Families in Transition unit established to serve increasing numbers of separating, divorcing and blended families. |
1988 |
FSA introduces Mandated Abuse Program for male batterers convicted of wife assault. |
1989 |
Paul Zarnke becomes FSA's sixth executive director |
1990 |
FSA awarded status as a Social Work Teaching Centre for the University of Toronto . Adult Protective Service Worker Program transferred to FSA from Centennial College. Campaign 2000 Report Cards (federal and provincial) begin to be issued annually by FSA's Social Action department on status of all-party federal resolution in 1989 to eliminate child poverty by the year 2000. |
1991 |
Multicultural Family Violence Prevention (Somali/Iranian) Program begins and Adventure-Based Learning Centre opens at Bolton Camp and Conference Centre. Carver model of governance adopted by FSA Board. |
1992 |
Implementation of Multicultural Access Plan. Develop new service partnerships with ethno-cultural and racial communities. Begin Race Relations Training Project to support staff and volunteers through the multicultural organizational change process. |
1993 |
The Growing Up Healthy Downtown Project - a collaborative FSA partnership program with seven Toronto settlement agencies - is founded. FSA chosen by Ministry of Health to establish a Placement Coordination Service which becomes a new division of FSA in 1997 (Community Care Access Centre). Research completed on Successful Family Transitions, Status of Young Families and; Next STEPS program for male batterers. |
1995 |
FSA formally recognizes same-sex couples as families. |
1996 |
Integration of the Toronto Counselling Centre for Lesbians and Gays to become the David Kelley Gay and Lesbian Community Counselling Services and the David Kelley HIV/AIDS Program. Report on five-year research project, "Successful Family Transition: An Evaluation of Intervention Strategies" by Families in Transition department. |
1997 |
FSA moves from 22/24 Wellesley Street to 355 Church Street . Futures Review establishes vision and values. Counselling Outcome Evaluation launched. FSA pilots the Quality of Life Project for people in families with developmental disabilities. Community Action Team established. |
1998 |
Strategic Program Review and Task Force on Funding Capital Purchases. Decision to sell Bolton property. New Strategic Plan approved by FSA Board. |
1999 |
Implementation of Strategic Plan, which clusters service units into six strategic program units. |
2000 |
Sale of 279-acre portion of Bolton Camp to Toronto Montessori Schools, and 60-acre portion to Camp Villas (development company). |
2001 |
Developmental Services unit is consolidated (taking name "Options"), integrating the former Case Management Unit and IQOL pilot project (now permanent). Options becomes one of the six Strategic Program Units. FSA participates, with other partners, in Learn$ave, a national demonstration project to help low-income Canadians save for education, training or starting a small business through special savings accounts matched by government dollars. |
2002 |
Paul Zarnke, Executive Director, leaves FSA in December, after 13 years of service. |
2003 |
FSA opens an office in Scarborough. The Violence Against Women program and the Community Action Unit are its main tenants. Yves Savoie commences as the new Executive Director in August. FSA launches its Access and Equity Plan. |
2004 |
New Strategic Directions approved by Board of Directors. FSA launches Breaking the Silence: Best Practices for Responding to the Abuse of Older Adults, a first-of its kind manual. Illahee Lodge program closes. FSA begins work addressing Homelessness through 138 Pears Avenue project. |
2005 |
FSA ends community action work with Former Yugoslavian community. Agency begins pilot of New Directions program for women who have experienced the loss of an intimate life partner. Illahee property sold. Community Action Unit renamed Community and Neighbourhood Development Holiday Hamper program relaunched as Gift C.A.R.D. program |
2006 |
FSA Toronto wins first Immigrant Success Award from Toronto Region Immigrant Employment Council Yves Savoie, Executive Director, leaves FSA in December. Kelley Myers is named Interim Executive Director. FSA Toronto participates in ground-breaking three parent case as an intervener in support of the plaintiff. |
2007 |
Margaret Hancock named Executive Director in March, begins
work in July. |
2008 |
Family Service Association of Toronto changes its name to Family Service Toronto. |
2009 | FST launches “If I’d Only Known” project addressing family violence in immigrant communities. |





